Responsible Gambling

At Betty Win we take responsible gambling seriously. We want play to stay safe and under control, so we provide clear tools and support to help you manage your account and betting activity. This page explains the protections we offer, how to use activity controls, signs of problematic play, and where to get professional help in Canada.

Our player protection principles

We aim to prevent harm by offering practical limits, straightforward self‑management options, and easy access to support. We respect player autonomy and privacy, and we encourage informed, controlled play. Our approach focuses on prevention, early intervention, and prompt assistance when concerns arise.

Activity-control tools

You can access tools in your account to manage play at any time. These controls are designed for quick setup and immediate effect.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits take effect as soon as they are saved and can be reduced immediately. Increasing limits may be subject to a waiting period for safety.

Loss limits and session controls

Loss limits let you cap net losses over a chosen period. Session controls include reality checks that remind you of elapsed time and recent activity. Use short account breaks to pause play for a few hours or days when you need a break.

Time limits and account breaks

Schedule regular session limits or set automatic time‑outs to restrict length of play. Temporary account breaks are available for short‑term pauses, and longer account suspensions can be applied if you need more time away.

Self-exclusion

For longer‑term protection, self‑exclusion blocks account access for a chosen period. During self‑exclusion we will prevent you from opening new accounts, and we can provide information on how to seek further support. Self‑exclusion requests are respected across our systems and take effect promptly after confirmation.

Recognizing signs of problematic behaviour

Watch for changes such as chasing losses, spending more time or money than intended, neglecting responsibilities, hiding activity from others, or feeling anxious about play. If you notice these signs in yourself or someone close to you, consider using account tools or seeking support.

Tips for staying in control

• Set and stick to deposit and loss limits before you start.
• Use reality checks and session timers to avoid long sessions.
• Take regular breaks and use short account suspensions if needed.
• Only gamble with money you can afford to lose and avoid borrowing to play.
• Talk to someone you trust about changes in your play or mood.

Professional help and support organisations

If you need extra support, contact provincial or national gambling support services, your family doctor, or community health services. Many provinces offer problem gambling helplines and online resources staffed by trained counsellors. If you want assistance with account controls or need guidance on next steps, contact our support team through live chat in the help centre—our advisors can explain available tools and next steps confidentially.

For help getting started with limits or self‑exclusion, visit your account settings or reach out to support. At BettyWin we’re here to help you play safely and responsibly.