Privacy and Data Policy

This Privacy Policy describes how Betty Win collects, uses, and protects personal information when you create an account, play games, or otherwise interact with our online casino services in Canada. We value your privacy and explain below what data we collect, why we need it, how we keep it safe, and the choices available to you.

Types of data we collect

We collect several categories of information to operate accounts and provide services.

Personal data

Personal data includes name, date of birth, contact information (email and phone), government ID where required for verification, billing details, and account credentials. We may also retain identity documents submitted for Know Your Customer (KYC) and anti-fraud checks.

Technical data

Technical data covers device type, browser and operating system, IP address, device identifiers, and connection information. We use this data to secure accounts, improve site performance, and detect suspicious activity.

Transactional data

Transactional data includes deposit and withdrawal records, payment method details, game activity, bet history, and loyalty or rewards activity. We keep transaction records to process payments, resolve disputes, and comply with applicable financial controls.

How we use your information

We use personal and technical data to create and manage accounts, verify identity, process payments, provide customer support, prevent fraud, and meet regulatory obligations. Transactional data is used for billing, reporting, and to display your account history. We may also use aggregated or anonymized data for analytics and service improvements.

Data protection practices

We protect your information using reasonable administrative, technical, and physical safeguards, including encryption of sensitive data in transit and at rest, access controls, and regular security reviews. Access to personal data is restricted to authorized personnel and trusted service providers on a need-to-know basis.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to manage sessions, remember preferences, analyze usage, and offer relevant features. You can manage cookie preferences through your browser settings or the cookie controls on our site. Third-party analytics and advertising partners may also place cookies for performance and measurement purposes.

User rights - access, correction, and deletion

You have the right to access, correct, or request deletion of personal information we hold about you, subject to legal and regulatory retention requirements. To request access, correction, or deletion, contact our support team. We will take reasonable steps to verify your identity before fulfilling requests and will inform you of any limits to deletion when retention is required for legal or business reasons.

Information sharing and third parties

We may share information with payment processors, identity verification providers, fraud prevention services, game providers, and other partners necessary to deliver our services. We require these third parties to protect your data and use it only for agreed purposes. We do not sell personal information to third parties.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on the site and indicate the revision date. For general questions about privacy or to exercise your rights, please contact [email protected].

BettyWin is committed to handling your personal information responsibly and providing tools to manage your privacy choices while you use our services in Canada.