Response Time
If you have questions, account-related issues, technical concerns or general feedback, our support team is ready to help. We assist with deposits, withdrawals, KYC verification, bonus enquiries and site access, and we’ll guide you through any account or payment query. Reach out by live chat, email or phone for fast, practical assistance tailored to Canadian players. Our team is available through convenient channels and provides follow-up, escalation and confirmation within one business day and can arrange call-backs if needed.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email, live chat and ticket support available) |
| General Enquiries | [email protected] (billing, payments and site queries) |
| Affiliate Enquiries | [email protected] (partner relations and promotions) |
| Phone | +1 416 382 7491 (voice support, call-back available) |
| Working hours | Mon-Fri, 08:00-00:00 ET; Sat-Sun, 09:00-20:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases needing documents. Please email [email protected] with a clear subject line and include your full name, account username, and up-to-date contact details to avoid delays. Attach any relevant documents and allow 24-48 hours for a complete response from our support team.
Submit your enquiry
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. For simple account or payment questions you can expect a quick reply, while more complex cases such as KYC reviews or technical investigations may take longer depending on their nature and required checks. We appreciate your patience and will update you as we work on your request.
Feedback
Your feedback matters. Please tell us about any ideas, suggestions, or issues you spot on the site. We review every message carefully and use user input to improve features, payments and the overall experience. Send comments via the feedback form or email [email protected] to help us make the site clearer, faster and more useful for Canadian players.